Terms of Service

Plain-English summary. Callibre is a B2B SaaS platform for marketing agencies. You bring your agency, we run the conversational AI under your brand. You pay for the software tier you pick plus pass-through voice usage. You own your client data; we own the platform. Below is the longer version.

1. Acceptance

By accessing www.callibre.ai or signing into the Callibre platform you (the "Customer") agree to these Terms of Service. If you are entering into these terms on behalf of an organization, you represent that you have authority to bind that organization, and "Customer" then refers to that organization. If you do not agree, do not access or use the service.

2. The service

Callibre is a white-label conversational AI platform built for marketing agencies operating on HighLevel and adjacent stacks. The service includes the Callibre application, the agent builder, the customer-facing portal, billing and rebilling infrastructure, and the support layer described on the pricing page. Features and pricing may evolve; we will provide reasonable notice of material changes that affect paying Customers.

3. Eligibility

The service is intended for business use by entities. By signing up, you confirm that you are at least 18 years old, have legal capacity to enter into a binding agreement, and will use the service only for lawful business purposes consistent with these terms.

4. Accounts & credentials

You are responsible for the security of your account credentials and for all activity occurring under your account, including activity by your team members, your end clients, and any sub-accounts you create. You agree to notify us promptly at hello@callibre.ai of any unauthorized access or other suspected security event.

5. Subscription, fees & billing

Subscription fees for the software tier you select are charged in advance on a monthly or annual basis depending on the plan. Voice and AI usage (telephony, model inference, transcription where applicable) is charged on a pass-through basis and billed in arrears each month. All fees are in US dollars unless stated otherwise, are exclusive of applicable taxes, and are non-refundable except as expressly stated below. You authorize us to charge the payment method on file for all amounts due.

6. Refunds & cancellation

Monthly subscriptions may be cancelled at any time, effective at the end of the then-current billing cycle. Annual subscriptions are non-refundable once the term has begun, except where required by law. Pass-through usage already incurred remains payable on cancellation. We may, in our sole discretion, grant pro-rated credits where service has been materially unavailable for an extended period.

7. White-label use & sub-accounts

Where your plan permits, you may operate the Callibre platform under your own brand and grant access to end clients via sub-accounts. You are solely responsible for the agreements you enter into with your end clients and for ensuring those agreements include terms at least as protective of Callibre as these Terms. You may not represent Callibre as the contracting party to your end clients, and you may not assign or sublicense the platform itself, only the access permitted by your plan.

8. Customer data & ownership

You retain all right, title, and interest in the data you, your team, and your end clients submit to the platform ("Customer Data"). You grant Callibre a limited, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data solely as needed to provide the service, prevent abuse, debug operational issues, comply with law, and improve the service in aggregate, de-identified form. We do not sell Customer Data.

9. Acceptable use

You agree not to use the service to: send unsolicited communications in violation of applicable telecom or anti-spam laws; harass, defraud, impersonate, or threaten any person; collect data deceptively or without required consent; circumvent rate limits, security controls, or billing mechanisms; reverse-engineer, decompile, or scrape the platform; or facilitate any of the foregoing. You also agree to comply with the published acceptable-use rules of upstream telephony and AI providers. We may suspend or terminate access for violations.

10. Intellectual property

Callibre and its licensors retain all right, title, and interest in the platform, the software, the documentation, and the Callibre brand (other than Customer Data and your own marks). Subject to these terms, we grant you a non-exclusive, non-transferable, revocable license during your subscription to access and use the service for your business operations and, where permitted, to deliver services to your end clients under your own brand.

11. Third-party services

The service relies on third-party providers including, without limitation, large language model vendors, voice synthesis and speech-to-text vendors, telephony carriers, payment processors, and hosting providers. Your use of the service may be subject to applicable third-party terms, and we are not responsible for outages, errors, pricing changes, or content originating from third-party services beyond our reasonable control.

12. Warranties & disclaimers

We will provide the service in a professional manner and consistent with generally accepted industry practice. Except for that limited warranty, the service is provided "as is" and "as available", without any other warranty of any kind, express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. We do not warrant that the service will be error-free or that AI outputs will be accurate, appropriate for any specific use case, or suitable for any regulated purpose.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, regardless of the theory of liability. Our aggregate liability under or in connection with these terms will not exceed the total fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim. The foregoing limits will not apply to: (a) your payment obligations; (b) either party's indemnification obligations; or (c) liability that cannot be limited under applicable law.

14. Indemnification

You will defend, indemnify, and hold harmless Callibre and its affiliates from third-party claims arising out of (a) your violation of these terms, (b) your violation of any law or third-party right, (c) Customer Data, or (d) your delivery of services to your end clients. We will defend you against third-party claims that the Callibre service, as provided by us and used in accordance with these terms, infringes a valid US intellectual property right, subject to your prompt notice, sole control of the defense, and reasonable cooperation. The remedies in this section are the exclusive remedies for any such claims.

15. Term & termination

These terms remain in effect for the duration of your subscription. Either party may terminate for material breach if the breach is not cured within thirty (30) days of written notice. Upon termination: (i) your right to access the service ends; (ii) for ninety (90) days after termination you may export Customer Data via available tooling or by request to hello@callibre.ai; (iii) accrued payment obligations survive; and (iv) sections 8, 10, 12, 13, 14, 17, 19, and 20 survive termination.

16. Force majeure

Neither party will be liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, governmental action, internet or carrier outages, or third-party provider failures.

17. Governing law & disputes

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Each party irrevocably consents to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising out of or relating to these terms. Each party waives any objection to venue in those courts. The UN Convention on Contracts for the International Sale of Goods does not apply.

18. Modifications

We may update these terms from time to time. Material changes will be notified to active subscribers by email and posted with an updated "last updated" date at least thirty (30) days before they take effect. Your continued use of the service after the effective date constitutes acceptance of the updated terms.

19. General

These terms, together with the documents they reference, constitute the entire agreement between the parties regarding the service and supersede any prior agreements on the subject. If any provision is held unenforceable, the remaining provisions remain in effect. No waiver is effective unless in writing. You may not assign these terms without our prior written consent; we may assign in connection with a merger, acquisition, or sale of all or substantially all of our assets. Nothing in these terms creates an agency, partnership, joint venture, or employment relationship.

20. Contact

Questions about these terms? Email hello@callibre.ai.