Platform · Multi-Channel Chat

One conversation. Seven channels.

Voice, WhatsApp, Instagram, Facebook, SMS, email, live chat — one agent across all of them, same context, same brand. Pick up an inbound voice call where the WhatsApp thread left off. No more "let me check that with my team" because the agent didn't remember.

See pricing & book a call → Voice AI details →
The channel set

Seven channels. One memory.

Voice

ElevenLabs synthesis

Sub-second turn-taking, clean barge-in, 800+ voices and custom clones. Pass-through telephony at the carrier rate. Full breakdown on the Voice AI page.

WhatsApp

Business API native

Two-way WhatsApp conversations through your agency's WhatsApp Business sender. Media, templates, and quick replies supported. Same context as every other channel.

Instagram

DMs & story replies

The agent picks up Instagram direct messages and reply-to-story threads. Reads and replies in the brand voice you set, without your client's social team having to babysit the inbox.

Facebook

Page Messenger

Facebook Page Messenger handled with the same agent that's on voice. Lead qualification, FAQ deflection, hand-off rules — same configuration, different surface.

SMS

Two-way text

Inbound and outbound SMS routed through HighLevel's native phone or your own Twilio. Two-way conversations with full context retention across the rest of the channels.

Email

Threaded replies

Inbound parsing, threaded replies, follow-up sequences. Reads attachments and signatures. Quotes the right line back when needed — sent from your domain, not ours.

Live Chat

Site & portal widget

Embed on your white-label client portal or your client's own site. Same agent. Hand-off triggers identical to the other channels.

Shared Context

One memory layer

The agent knows what was said on WhatsApp yesterday when it picks up the voice call today. Contacts, threads, and tool history all share a single memory layer across all seven channels.

HighLevel-native

It lives inside the HighLevel conversation inbox.

Callibre doesn't run alongside HighLevel — it runs through it. Every conversation Callibre handles, on every one of the seven channels, appears in HighLevel's unified inbox with the AI turn-by-turn transcript. When a human inside HighLevel takes over a thread, the agent pauses automatically. When the human hands it back, the agent resumes with full context. Same contact records, same opportunities, same workflows.

Integration mechanics in detail are on the HighLevel integration page.

Multi-channel · FAQ

Straight answers.

Which channels does Callibre handle?
Seven channels under one agent: voice, WhatsApp, Instagram, Facebook, SMS, email, and live chat. The same conversation can move across channels without losing memory of what was said earlier.
How does Callibre sync with HighLevel's conversation inbox?
Bi-directional sync. Conversations Callibre handles across every channel appear in HighLevel's unified inbox with the AI turn-by-turn transcript. Human takeovers from inside HighLevel pause the agent automatically; when the human hands the thread back, the agent resumes with full context. Same contacts, opportunities, and workflows.
What triggers a hand-off to a human?
You configure the hand-off rules: explicit caller request, low confidence on the agent's part, hitting a policy boundary, business-hours routing, or any tool-call that requires human approval. The agent stops talking, posts a hand-off note, and waits.
Does the agent route differently per channel?
Per-channel availability windows, tone, and intent guards are all configurable. The brand voice stays consistent; the channel-specific etiquette adjusts (shorter on SMS, formal on email, conversational on WhatsApp). One brain, seven surfaces.
Do I need separate accounts for WhatsApp, Instagram, and Facebook?
You need a WhatsApp Business sender for WhatsApp and Page-admin access for Instagram and Facebook (DMs and story replies). Callibre walks through the connection during onboarding; nothing about the setup is exotic — it's the standard channel connection any HighLevel sub-account would have.

One agent. Seven channels. One bill.

Pricing is flat per-minute on voice, per-conversation on text channels. Same pass-through philosophy across all seven.

See pricing & book a call →