For · Legal

Every after-hours lead, captured cleanly.

Personal injury, family, criminal defense — these practices live or die on lead capture in the first hour. The agent answers the 11pm call, takes the intake, screens for conflicts, and books the consult — with a hard policy boundary that keeps it out of advice territory. Disclaimer delivered up front, in plain language.

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The intake workflow

Six things the intake call should do — none of them is "advise the caller".

01

Disclaimer up front

The agent identifies itself, states it's not an attorney, and explains the call is for intake only. Plain language, recorded, in the transcript.

02

Case-type triage

PI / family / criminal / employment / other. Routes the call into the right intake script. Declines or refers cases the firm doesn't handle.

03

Conflict screening

Collects parties, opposing counsel, case identifiers. Checks against your conflict list. Flags potential conflicts before any consultation is booked.

04

Intake-facts capture

Date of incident, location, injuries (PI), parties (family), charges (criminal). Stored verbatim, transcribed, time-stamped.

05

Consultation booking

Books a consult with the right attorney based on case type and availability. Sends a confirmation SMS with the calendar invite and intake-document link.

06

Statute-of-limitations sensitivity

Flags time-sensitive matters (recent accidents, approaching deadlines) for same-day or next-day priority booking, per your firm's rules.

The ROI math

First-hour response rate is the entire ballgame.

Personal-injury intake studies consistently show that response time within five minutes versus thirty minutes changes signing rate by a factor of two or more. After hours is where most firms leak.

Monthly inputs
  • 80 inbound case-inquiry calls/mo
  • ~40% land after hours or while staff is on another call
  • Baseline signing rate on captured leads: 12%
  • Average case value: $8,000 (mixed practice)
Monthly outcome
  • Capture ~32 previously-leaking calls/mo
  • ~4 additional signed cases (12% of recovered)
  • +$32,000 expected case value
  • Voice cost: ~$30/mo at typical volume
Legal · FAQ

Vertical-specific answers.

Does the agent give legal advice?
No. The agent is configured with a hard policy boundary: collect intake facts, screen for case type and conflicts, book consultations, and hand off to a human for anything that resembles legal advice. The disclaimer is delivered up front in plain language.
How does conflict screening work?
The agent collects parties involved, opposing counsel if known, and case identifiers. It checks against the firm's conflict list (uploaded as a knowledge base or queried via API), and flags potential conflicts before booking a consultation. Final clearance is always done by a human.
What happens after hours?
The agent captures the lead, screens case type, books a next-business-day consultation if appropriate, and sends an SMS confirmation. For personal injury, the agent can route urgent cases to the on-call attorney based on the firm's rules.
Is the intake conversation privileged?
Until an attorney-client relationship is established, no. The agent's intake is a pre-engagement screening conversation. We retain it under the firm's data-retention policy and provide the transcript for the attorney's review before consultation. Specific privilege questions should be reviewed with the firm's ethics counsel.

The five-minute response window doesn't care that it's 11pm.

Founding-cohort pricing is open. Locked rates, white-label across every layer.

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