For · Auto Repair

Turn "just checking pricing" into a booked diagnostic.

Most inbound calls to an auto shop are price-checks. Most of them are buying signals — the customer already knows something's wrong; they're calling three shops to feel comfortable. The agent that handles those calls with honesty (range estimates, real ETA, diagnostic booked) wins more of them than the front-desk that's mid-coffee at 9:14 AM.

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The shop's call patterns

Six calls the service writer would happily hand off.

01

Price-range quotes

"How much for a brake job on a 2018 Civic?" The agent gives an honest range from your published list, sets the expectation that a diagnostic is needed for a final number, and books the slot.

02

Diagnostic booking

Reads your bay availability and tech specialization. Books drop-offs and waiters into the right windows. Sends a confirmation SMS with directions and the expected diagnostic fee.

03

Status update calls

The "is my car ready yet?" call answered without putting the service writer on hold. Reads the current job status and gives a real ETA.

04

Approval calls

Tech finds a needed repair beyond the original estimate. The agent calls the customer, explains the finding in plain language, and captures approval with a recorded yes/no.

05

Parts availability

Common items (oil, pads, batteries, tires) answered directly. Specialty parts route to the parts desk with the customer's vehicle and part details captured.

06

Service-reminder outbound

"You're due for an oil change" / "Your inspection is up next month." Conversational outbound that books the slot when the customer's ready, captures intent if not.

The ROI math

Inbound conversion is the lever.

Independent auto shops typically book 35–50% of inbound price-check calls. Pushing that ratio to 60–70% with consistent, on-brand answering is the headline result clients pay attention to.

Monthly inputs
  • 200 inbound price-check calls/mo
  • Baseline booking rate: 40%
  • Agent-handled booking rate: 60%
  • Average repair ticket: $450
Monthly outcome
  • +40 additional bookings (200 × 20pp lift)
  • +$18,000 recovered revenue
  • ~$45/mo voice cost at this volume
  • Status-call deflection: ~10 hours/mo of service-writer time
Auto repair · FAQ

Vertical-specific answers.

Can the agent quote prices over the phone?
Approximate-range quotes from your published price list, yes. Final quotes after diagnostic — no, because no honest auto shop quotes a brake job without seeing the car. The agent says exactly that, books the diagnostic, and sets the price expectation in writing via SMS.
What about repair-status calls?
The agent reads the current job status from your shop management system (or HighLevel pipeline) and gives the customer a real answer — what's being done, who's working on it, the current ETA. Saves the service writer twenty minutes a day.
Can it handle parts availability questions?
For common service items (oil, brake pads, batteries, tires) — yes, from your published list. For specialty parts the agent collects the vehicle details and the part needed, and routes to the parts desk for a real check-back.
Will it integrate with my shop management software?
In most agency deployments, the path is through HighLevel calendars and pipeline. Direct integration with shop management systems (Mitchell1, Shopware, Tekmetric, Shop Boss, etc.) is available on DFY scope.

Stop losing diagnostics to "let me check around first".

Founding-cohort pricing is open. Locked rates, white-label across every layer.

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